Privacy Policy

To manage, optimize, and protect your digital parsing experience, we gather the following informational categories:

• Registration & Account Profile Data: Your name, active contact email address, account password, transactional billing histories, and verification metadata.
• Third-Party Authentication Metadata (Social Log-In): When you sign into LIMIQ using your Google Account, we receive profile information granted by Google's OAuth configuration (specifically your email address, unique token identifier, and profile image URL).
• Uploaded Property Dossiers: Raw file uploads containing text, layout structures, maps, asset valuations, names, and address histories explicitly embedded within council LIMs, title searches, or building logs.
• Automated Device Logs & Browser Tracking: Your unique Internet Protocol (IP) address, browser fingerprints, operating system specifications, behavioral engagement durations, page scroll layouts, and hardware device models.

To optimize our user experience and execute targeted digital marketing strategies, our platform integrates extensive tracking, telemetry, and analytical frameworks:

• Google Analytics / Google Tag Manager: We deploy these tools to monitor real-time user traffic distributions, conversion rates, and localized engagement patterns across our customer workflows.
• Facebook Pixel & Meta Conversions API: We utilize tracking pixels to evaluate consumer response to our digital advertisements, optimize marketing audiences, and show you personalized ads across Meta platform applications.
• Microsoft Clarity / Microanalytics Tools: We deploy session replay tools, anonymized heatmap analytics, and interaction recordings to analyze how users click, scroll, navigate, and drop files into our platform interface.
• Cookie Adjustments: You can manage or disable individual cookie tracking options inside your desktop web browser settings. However, disabling session cookies may impact specific account login functionalities and platform processing tools.

We use your information strictly for the following legal, contractual, and technical purposes:

• To generate, render, and display your interactive property risk analysis dashboard.
• To process secure payment authorizations via our PCI-DSS compliant credit processing partners (e.g., Stripe).
• To identify and troubleshoot parsing engine failures, optimize OCR scanning accuracy, and secure database pathways.
• To deliver critical account alerts, updates to our legal terms, or opt-in promotional marketing newsletters.

4.1Secure API Routing: To process and analyze your dense property documents, your files are securely parsed and transmitted via encrypted Transport Layer Security (TLS 1.3) APIs to our trusted third-party artificial intelligence infrastructure and Large Language Model (LLM) engineering providers.

4.2Strict Training Block: We enforce explicit enterprise-grade data isolation parameters. None of your personal information, financial records, uploaded property documents, or custom AI chat queries will ever be used by third-party model providers or external companies to train public AI models. Your uploaded data is completely isolated from public data sets.

We will never lease, sell, or trade your personal profile details or property files to third-party commercial marketing entities. We only share information with third parties in the following limited scenarios:

• Service Subcontractors: With core operational partners who maintain our security layers, process payments, host cloud databases, or run our tracking analytics packages.
• Legal Compliance Compulsion: Where we are legally compelled to do so by a formal court order, police warrant, or statutory directive under New Zealand law.

6.1Cloud Storage Standards: All personal data points and parsed property records are maintained using enterprise-grade cloud environments employing AES-256 storage encryption at rest and active TLS protection in transit.

6.2The 12-Month Purge Cycle: To provide you with continuous, multi-month data access during your real estate purchasing search, your uploaded files and generated interactive analysis dashboards are securely retained on our servers for exactly 12 months from the initial processing date. After 12 months, our automated systems permanently purge the text data from our active records.

Under the New Zealand Privacy Act 2020, you possess complete control over your stored personal data. You have the right to:

• Request a digital transcript of all personal information we currently hold about you.
• Request the immediate correction of any inaccurate or outdated profile records.
• Request the premature deletion and permanent erasure of your account profile data and uploaded documents prior to our standard 12-month purge automated window.

To exercise these legal protections, contact our Privacy Officer at privacy@limiq.co.nz. We will process and fulfill verified privacy requests within 20 working days.